1. Information We Collect - We may collect the following types of information:
Contact information, including your name, phone number, email address, property address, billing address, and service address.
Project and property information, including photos, videos, notes, measurements, property details, gate codes, access instructions, service preferences, irrigation or drainage notes, landscape conditions, and other information needed to estimate, schedule, or perform services.
Payment and billing information, including invoice history, payment status, transaction details, and payment method information. We do not store full credit card numbers directly. Payment processing may be handled by third-party payment processors.
Communication information, including texts, emails, phone calls, voicemails, form submissions, and messages sent through our website, scheduling software, or customer management systems.
Website and usage information, including IP address, browser type, device information, pages visited, referring website, approximate location, and interactions with our website or ads.
Marketing information, including how you found us, ad interactions, referral source, review activity, and preferences related to promotions or service reminders.
2. How We Collect Information
We collect information when you: Submit a contact form or quote request; call, text, or email us; approve a quote or proposal; schedule service; make a payment; interact with our website, ads, or social media pages; provide property photos or project details; communicate with our team; or use third-party platforms connected to our business operations, such as scheduling, payment, advertising, or customer management tools.
3. How We Use Your Information
We use personal information to:
Provide estimates, proposals, and service recommendations; schedule and perform landscaping, lawn care, irrigation, drainage, tree, maintenance, or related services; communicate with you about your project, property, quote, invoice, or service schedule; process payments and manage billing; send appointment reminders, service updates, follow-ups, review requests, and customer support messages; improve our website, advertising, operations, customer experience, and service quality; maintain business records; protect our company, customers, employees, equipment, and legal rights; and comply with applicable laws, regulations, insurance requirements, accounting obligations, or legal processes.
4. Text Messages, Calls, and Email Communications
By providing your phone number or email address, you authorize Saddle Rock Land Co. to contact you regarding estimates, scheduling, active jobs, invoices, account updates, service reminders, follow-ups, and related business communications.
We may also send occasional marketing or promotional messages. You may opt out of marketing texts by replying STOP or by contacting us directly. Message and data rates may apply.
We do not sell your mobile phone number or text message opt-in information to third parties for their own marketing purposes.
5. Online Payments and Third-Party Service Providers
We may use trusted third-party providers to operate parts of our business, including payment processing, scheduling, customer management, accounting, website hosting, advertising, analytics, email, and communication tools.These providers may process information on our behalf only as needed to provide their services to us. Examples may include platforms used for estimating, scheduling, invoicing, payment processing, email, website hosting, analytics, and digital advertising.
We are not responsible for the privacy practices of third-party websites or platforms that we do not control. We encourage you to review their privacy policies.
6. Cookies, Analytics, and Advertising
Our website may use cookies, pixels, tags, and similar technologies to help the website function, understand website traffic, measure advertising performance, improve user experience, and support marketing efforts.We may use tools such as Google Analytics, Google Ads, Meta/Facebook advertising tools, or similar platforms. These tools may collect information about your device, browsing activity, and interactions with our website or ads.You can adjust cookie settings through your browser. You may also be able to manage advertising preferences through Google, Meta, and other advertising platforms.
7. How We Share Information
We do not sell personal information for money.We may share information with:Employees, subcontractors, vendors, suppliers, or service providers who need the information to estimate, schedule, perform, or support services; payment processors, customer management platforms, accounting providers, website hosts, advertising platforms, and other operational tools; insurance providers, attorneys, accountants, or advisors when reasonably necessary; government authorities, law enforcement, courts, or regulators if required by law; and another business entity in connection with a merger, acquisition, sale, restructuring, or transfer of business assets.We may also share project-related information, photos, or documentation internally for training, quality control, estimating, scheduling, warranty review, or operational purposes.
8. Project Photos and Marketing Use
We may take photos or videos of work areas before, during, or after service for documentation, quality control, estimating, insurance, training, or customer communication.We may use project photos for marketing purposes, including on our website, social media, advertising, proposals, or portfolio materials. We will make reasonable efforts not to publicly display sensitive personal details, such as house numbers, license plates, personal belongings, children, or private identifying information.If you do not want photos of your property used for marketing, please notify us in writing.
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
No method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
10. Data Retention
We keep personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal, tax, insurance, accounting, and operational obligations, resolve disputes, enforce agreements, and support future service needs.
Retention periods may vary depending on the type of information and the reason it was collected.
11. Texas Privacy Rights
Texas residents may have certain rights regarding their personal data, subject to applicable law and available exceptions. These may include the right to:
Confirm whether we process your personal data; access personal data we maintain about you; correct inaccuracies; request deletion of certain personal data; obtain a copy of certain personal data; opt out of certain uses of personal data, including targeted advertising, sale of personal data, or certain profiling activities, where applicable; and appeal a decision regarding a privacy request.To exercise these rights, contact us using the information listed below. We may need to verify your identity before processing your request.
12. Children’s Privacy
Our services are intended for adults, property owners, tenants, business representatives, and customers seeking landscaping or property services. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.
13. Links to Other Websites
Our website or communications may contain links to third-party websites, platforms, payment portals, social media pages, or other online services. We are not responsible for the privacy practices, content, or security of third-party websites.
14. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. Continued use of our website or services after changes are posted means you accept the updated policy.